How to Request a Return
Should your issue fall under our eligible return criteria, you are required to email our support department before the reporting period expires.
Send Email
Email us at info@led-sign.ca with the subject line Return Request: Order #[YourOrderNo].
Attach Evidence
You must attach your order details, high-resolution digital photos, and a continuous, unedited unboxing video clearly showcasing the shipping label and product defect.
Compliance Review
Our compliance team will review your evidence within 3–5 business days. If approved, we will issue a Return Merchandise Authorization (RMA) number and shipping instructions.
Non-Negotiable Return Criteria
1. No Returns on Bespoke Orders
All customized products (signs, banners, flags, decals, business cards, t-shirts, mugs, etc.) are manufactured on-demand with customer-specific graphics and designs. Under no circumstances are returns, refunds, or exchanges accepted for custom prints.
2. Strict 24-Hour Reporting Period
In the rare case of transit damage or a physical print defect, you must report it within exactly **24 hours** from timestamped carrier delivery or local store pickup. Requests received after 24 hours are automatically disqualified, and no refunds or reprints will be issued.
3. Required Visual Proof
Claims for items damaged during shipping require a continuous, unedited unboxing video that shows the package condition, shipping label, and item extraction. Photo-only claims for transit damage will be rejected immediately.
4. Hardware Returns & Restocking Fees
Only blank non-custom accessories (e.g. metal frames, unused posts, empty standoffs, or stakes) are eligible for return. These items must be returned completely unused, in their original, unopened packaging, and are subject to a **35% restocking and processing fee**.
5. Print Color Shifting
Please note that digital screens render colors in RGB, whereas commercial printers utilize CMYK. Slight color variations, shade differences, or brightness shifts are inherent to the printing process and are not deemed defects. Returns based on color shifts will be rejected.
6. Customer File Liability
Customers assume full responsibility for all content submitted. Spells, typos, grammar errors, low-resolution fuzzy artwork, color mismatching, alignment slips, or orientation selection errors made in the editor or uploaded in templates are completely ineligible for returns.
Have questions about our return terms?
Our compliance agents can help explain our return parameters or verify if a non-custom item is eligible for return.